Frequently Asked Questions
Orders & Payments
Is it safe to buy from golchhait.com?
Is it safe to buy from golchhait.com?
Yes. We use HTTPS/SSL site-wide and trusted gateways (Razorpay/Shopify Checkout). Your card details are handled securely by the gateway—we don’t store full card data. Every order gets a GST invoice, real-time order/tracking updates, and ships via reputed couriers in tamper-evident packaging. Our policies (Shipping, Returns, Privacy) are public and transparent.
Do you sell only original and sealed products?
Do you sell only original and sealed products?
Yes. We do not deal in refurbished or open-box products—everything we sell is brand-new and factory-sealed, sourced from authorized distributors/brands and covered by official manufacturer warranty in India.
For custom PCs, are parts still sealed?
For custom PCs, are parts still sealed?
All components are brand-new, sourced and sealed. For professional assembly and stress-testing, our technicians open the seals to build your system. We include all original boxes/accessories in your shipment, and each component remains covered by the brand warranty.
Do you ship outside India?
Do you ship outside India?
No. We currently operate and ship within India only.
What payment modes do you accept? Is COD available?
What payment modes do you accept? Is COD available?
All orders are prepaid via secure Razorpay gateway (UPI/cards/net-banking), Bank Transfer. COD is not available.
Do you provide EMI services?
Do you provide EMI services?
Yes. We offer card EMI on select credit/debit cards via our payment gateway at checkout. Tenure options (e.g., 3/6/9/12 months) and interest/processing charges are shown on the payment screen before you pay. No-cost EMI, if available for a product, will be clearly labelled on the product/checkout page.
When will my order be processed and dispatched?
When will my order be processed and dispatched?
Typically regular product orders are dispatched within 1–3 business days (Mon–Sat; public holidays and Sundays excluded).
For Prebuilt PCs and Custom PCs, please allow 7–14 days for assembly, testing, quality checks, and delivery, depending on component availability and build complexity. We’ll keep you informed at each stage once your order is in progress.
Can I modify items or change my shipping address after placing the order?
Can I modify items or change my shipping address after placing the order?
Before dispatch: we’ll try to help. After dispatch: changes depend on courier rules and may not be possible for all pin codes.
What if there’s a price/listing error or an item goes out of stock after I order?
What if there’s a price/listing error or an item goes out of stock after I order?
We’ll correct and reconfirm with you, or cancel and refund in full.
Can I cancel my order? Are there any charges?
Can I cancel my order? Are there any charges?
Pre-dispatch: You can contact us and it is allowed with a 3% deduction (gateway/platform fees).
post-dispatch: Not possible. Refusing a non-damaged delivery isn’t a valid return/cancellation.
Do you have any hidden charges?
Do you have any hidden charges?
No. Prices shown at checkout are what you pay. If any charge applies, it is shown before you complete payment.
Can I get a GST invoice or request corrections later?
Can I get a GST invoice or request corrections later?
Yes. We issue GST invoices for all orders For corrections, please notify us within 90 days of the invoice date.
Where will my refund go?
Where will my refund go?
Refunds are issued back to the original payment method (bank/UPI/Credit Card to the same account).
How do I check the status of my refund?
How do I check the status of my refund?
We’ll email you when processed; banks/gateways usually reflect it in 5–7 business days, after initiation/approval from our side. The total process can take up to 7-10 days.
My order was automatically voided/cancelled—can you reactivate it?
My order was automatically voided/cancelled—can you reactivate it?
No; please place a new order (pricing/availability may change).
How do I find my Order Number?
How do I find my Order Number?
Check the Order Confirmation email/SMS/WhatsApp (also look in Spam/Promotions).
I’m looking for a product that isn’t listed on your website. Can you arrange/source it?
I’m looking for a product that isn’t listed on your website. Can you arrange/source it?
Most likely, yes. Even if it isn’t shown on golchhait.com, we may have it or can source it via our authorized distributors. Just message us on WhatsApp, email, or call, and we’ll check availability, ETA, and pricing for you.
Contact:
WhatsApp/Call: +91 80 4114 6173 / +91 98450 48112
Email: git@golchhait.com
Hours: Mon–Sat, 10:00 AM – 7:00 PM IST
I need a few changes in a Prebuilt System. Can it be done?
I need a few changes in a Prebuilt System. Can it be done?
Yes, absolutely! You can contact us with your specific requirements, we’ll be happy to customize the configuration for you. Minor upgrades or part changes (like RAM, storage, or GPU) can be done and arranged before dispatch.
Shipping & Delivery
What are the delivery timelines?
What are the delivery timelines?
Indicative post-dispatch timelines: Metro 2–5 business days, Other regions 4–7 days, Remote 7–10 days.
Do you charge for shipping?
Do you charge for shipping?
We offer free standard shipping across India for all products (unless a product page explicitly states otherwise).
Is express shipping available?
Is express shipping available?
Sometimes—for select pincodes. Extra charges apply and availability isn’t guaranteed. To enquire about availability you can contact us from the various channels.
How do I track my order?
How do I track my order?
We share a tracking link by email/SMS/WhatsApp once dispatched; you can also track on the courier’s site.
My tracking link isn’t updating. What should I do?
My tracking link isn’t updating. What should I do?
It can take a bit for scans to reflect. If it still doesn’t update, share your Order ID and we’ll check with the courier.
Tracking shows “Delivered” but I didn’t receive the parcel. What should I do?
Tracking shows “Delivered” but I didn’t receive the parcel. What should I do?
Inform us within 48 hours so we can raise a trace with the courier.
What if my address is wrong or I’m unavailable at delivery?
What if my address is wrong or I’m unavailable at delivery?
Couriers usually make 2–3 attempts. Undelivered parcels may return to us; re-shipping can be arranged (re-shipping charges may apply).
Returns, Refunds & Cancellations (strict)
What’s eligible for return/replacement/refund?
What’s eligible for return/replacement/refund?
Only these, reported within 3 days of delivery:• DOA / manufacturing defect• Wrong item sent by us• Physical damage in transitFor Prebuilt PCs and Custom PCs – issues can be reported within 7 days of delivery
What isn’t eligible?
What isn’t eligible?
Change of mind, wrong selection/compatibility issues, or opened/used items without a verified defect.
What proof is mandatory to raise a claim?
What proof is mandatory to raise a claim?
A continuous unboxing video (from seal-intact to full contents) + photos (product, serial, issue) + Order ID/description.
Claims without the full unboxing video cannot be accepted.
What is the step-by-step resolution flow?
What is the step-by-step resolution flow?
1) Initiate claim within 3 days with video/photos (7 days in case of prebuilt PCs and Custom PCs) → 2) We review and may guide quick checks → 3) Reverse pickup if a physical return is required → 4) Inspection (2–3 business days after we receive the product) → 5) Replacement or refund if replacement isn’t available.
How long do refunds take after approval?
How long do refunds take after approval?
5–7 business days to reflect on the original payment method after approval/initiation from our side. The whole process can take upto 7-10
What are the packing requirements for an approved return?
What are the packing requirements for an approved return?
Use the original box with all accessories/manuals/warranty cards, ensure the serial matches, keep the item unused except basic testing, restore factory settings where applicable, and avoid user damage.
What if the product is slightly damaged but still works?
What if the product is slightly damaged but still works?
Report as transit damage within 3 days with the required video/photos; we’ll process per the DOA flow.
The replacement I need is out of stock—what happens?
The replacement I need is out of stock—what happens?
We’ll offer an alternative or refund in full if a like-for-like replacement isn’t available.
Any quick tips to avoid delays?
Any quick tips to avoid delays?
Record unboxing, test within 24 hrs, document issues, contact within 3 days (7 days in case of CUSTOM PCs and Prebuilt PC
Warranty & After-Sales
Who provides warranty and where is it valid?
Who provides warranty and where is it valid?
Warranty is by the manufacturer/Authorized Service Centre from the invoice date, applicable within India
What’s the difference between DOA and warranty?
What’s the difference between DOA and warranty?
DOA/transit damage claims go to us within 3 days (with unboxing video/photos). After 3 days, support is via the brand’s service centre under their warranty policy.
How are warranty claims for prebuilt/custom PCs handled?
How are warranty claims for prebuilt/custom PCs handled?
Warranty outcomes are part-wise per each component brand. System-level swaps aren’t standard unless a brand offers them.
Who bears shipping to service centres?
Who bears shipping to service centres?
As per brand policy; usually customer-borne, unless on-site service is provided.
How do I file a warranty claim?
How do I file a warranty claim?
Visit the brand ASC with product + invoice + serial + issue description. We can assist with RMA creation if needed.
Will basic troubleshooting void my warranty?
Will basic troubleshooting void my warranty?
No—safe basics (reseating RAM/GPU, cable checks, clear CMOS) don’t void warranty; any physical damage during such actions isn’t covered.
What about dead pixels on monitors or consumable parts?
What about dead pixels on monitors or consumable parts?
Handled per each brand’s official policy (pixel rules, consumables).
Do you back up my data during service?
Do you back up my data during service?
Please back up your data before any service; we’re not responsible for data loss.
How soon will a replacement ship arrive once you receive my return?
How soon will a replacement ship arrive once you receive my return?
After we receive & inspect an approved return, we dispatch the replacement promptly (stock permitting); if not available, we refund.
Contact & Support
How can I reach support or raise a claim?
How can I reach support or raise a claim?
Email: git@golchhait.com · Call/WhatsApp: +91 80 4114 6173 / +91 98450 48112.Include your Order ID for faster help.
What are your support hours?
What are your support hours?
Mon–Sat, 10:00 AM – 7:00 PM IST (public holidays and Sundays excluded).
Custom Builds & Compatibility
Can I cancel or return a custom/prebuilt PC?
Can I cancel or return a custom/prebuilt PC?
Not cancellable/returnable except DOA or transit damage reported under the Returns Policy.
Will you help me choose compatible parts?
Will you help me choose compatible parts?
Yes—we’ll guide pre-sale. Final compatibility depends on the overall system and cannot be guaranteed for every third-party combination.
What’s inside the PC shipment?
What’s inside the PC shipment?
PC + relevant boxes/accessories (varies by build/brand); we’ll include required accessories and any brand boxes needed for warranty.