Call/WhatsApp: +91 8041146173 | +91 9845048112 • Email: git@golchhait.com

Applies to purchases from Golchha Computers (India-only).

1) Standard Warranty

  • All products carry manufacturer/authorized service centre (ASC) warranty from the invoice date.

  • Warranty tenure and coverage are as per the brand’s policy for that model/serial.

  • Keep your tax invoice and serial number for service.

1.1 Prebuilt & Custom PCs — warranty scope

Each component inside a prebuilt/custom PC carries its own manufacturer warranty. Claims are handled part-wise per the brand’s policy (not whole-system swap), unless a brand explicitly offers system-level service.

1.2 India-only service & proof

Warranty service and our support apply within India. International warranties, if any, follow the brand’s rules. Service centres may require the original invoice and customer identity; warranty is generally non-transferable unless the brand allows transfer.

 

2) What’s Covered / Not Covered

Covered (examples): manufacturing defects in materials/workmanship as defined by the brand.

Not covered (examples): physical or liquid damage, burnt/shorted parts, broken pins/ports, tampering or missing warranty stickers, improper installation/overclocking, electrical issues (surges, earthing, UPS/inverter issues), software/OS corruption, malware/viruses, and consumables/accessories not listed by the brand.

3) DOA vs Warranty

  • DOA / Transit Damage (delivery issues): Report within 3 days of delivery via email/WhatsApp with continuous unboxing video + photos (see Returns Policy).

  • After 3 days: cases are handled under brand warranty at an authorized service centre.

For prebuilt/custom PCs window is 7 days, during this DOA window:

  • Transit damage to full system/carton: treated as a shipping damage claim (per Returns Policy).

  • Component DOA (no transit damage): processed as part-level replacement under brand DOA terms. We will help you isolate the faulty part via call/remote guidance.

4) How to Claim

  1. Check the brand’s warranty page/support number for the nearest ASC.

  2. Submit the product, invoice, serial number, and a clear issue description to the ASC.

  3. We can assist with RMA case creation if needed—share the invoice, serials, and any ASC job sheet with us at git@golchhait.com.

Shipping: To-and-fro transit to service centres is per brand policy and typically customer-borne, unless the brand provides on-site service.

4A) Packaging & serials

Keep original boxes and accessories for safe RMA transit. The product serial must match the invoice. Damage caused by inadequate packing may lead to rejection by service centres.

4B) Assembly support (no extra warranty)

For systems assembled by us, we provide remote setup/help (driver/BIOS/basic stability guidance) during the first 7 calendar days from delivery. This is not an extension of manufacturer warranty and doesn’t include on-site visits or tuning/overclock services.

4C) Basic checks won’t void warranty

Performing safe basics (e.g., reseating RAM/GPU, checking cables, clearing CMOS) as guided by us or the brand does not void warranty. Any physical damage during such actions is not covered.

5) Turnaround & Outcomes

  • Service timelines (diagnosis/repair/replacement) are decided by the brand/ASC.

  • Replacement units may be new or refurbished per the manufacturer’s terms.

  • Note for prebuilt/custom PCs: system-level replacement is not standard; outcomes are typically part-level per brand policy.

6) Data & Backups

Service may involve re-installation or storage replacement. Back up your data before submitting a product for service. We are not responsible for data loss.

6A) Software, firmware & configuration exclusions (PC builds)

Issues arising from OS/drivers/apps, custom BIOS/firmware, overclock/undervolt, mining/modified vBIOS, or third-party performance tuning are not covered.
Power & earthing: Problems due to improper earthing, voltage fluctuations, or inadequate UPS/inverter setups are excluded. Use a surge protector/UPS as appropriate.

6B) Displays & consumables (if applicable)

Dead-pixel acceptance/replacement follows the brand’s pixel policy. Consumables (batteries, pads, pastes, cables) follow brand-specific terms.

7) Out-of-Warranty Service

If a product is out of warranty or rejected due to exclusions, paid repair (if available) may be offered by the brand/ASC at your discretion.

8) Need Help?

Email: git@golchhait.com or call +91 80 4114 6173 / +91 98450 48112 with your Invoice No., Serial No., and issue description.
Support hours: Mon–Sat, 10:00 AM – 7:00 PM IST.